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    Privacy policy

    Privacy Policy

    WishesMadeVisual is committed to protecting the privacy of our customers. This policy explains how we collect, use, and protect personal information that we collect from customers on our website.

    1. Personal Data We Collect
      We may collect the following personal data from customers:
    • Names
    • Address
    • Email addresses
    • Payment information
    • Image
    1. Collection and Use of Personal Data
      We collect personal data from customers for the following purposes:
    • Communication: We may use personal data to communicate with customers about their orders or to respond to inquiries.
    • Video creation: We may use personal data, including images, to create customized video greetings for customers.
    • Delivery of orders: We may use personal data to deliver orders to customers on email or to the address if it is a physical product.

    Note: If you order a physical product, your personal data such as name, address, phone number and email will be shared with third-party companies for delivery and communication purposes.

    1. Payment Processing
      We use third-party payment processors, including Klarna, Paypal, Shopify Payments, and Stripe Payments, to process payments for orders placed on our website. These payment processors collect and process payment information on our behalf. We encourage customers to review the privacy policies of these payment processors before making a payment.

    1. Protection of Personal Data
      We take reasonable measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. We use secure servers and encryption technologies to protect personal data. However, we cannot guarantee the security of personal data transmitted to us over the internet or stored on our servers.

    2. Third-Party Tracking Technologies
      As an e-commerce business based in the EU, we take data privacy and security seriously. In accordance with GDPR regulations, we use TikTok tracking, Facebook (Meta-pixel) tracking, and Google Analytics to analyze user behavior on our website, provide a better user experience, and improve our business.

      TikTok Tracking: TikTok tracking helps us understand the effectiveness of our marketing campaigns on TikTok. This tool helps us track user activity, such as clicks and conversions, on our website that originated from our TikTok ads. TikTok tracking uses cookies to collect data, which may include information about your device and browsing behavior. To learn more about TikTok's privacy policy and data collection practices, please visit their website at https://www.tiktok.com/legal/privacy-policy.

      Facebook (Meta-pixel) Tracking: We use Facebook (Meta-pixel) tracking to understand the effectiveness of our marketing campaigns on Facebook. This tool helps us track user activity, such as clicks and conversions, on our website that originated from our Facebook ads. Facebook (Meta-pixel) tracking uses cookies to collect data, which may include information about your device and browsing behavior. To learn more about Facebook's privacy policy and data collection practices, please visit their website at https://www.facebook.com/about/privacy/update.

      Google Analytics: We use Google Analytics to analyze user behavior on our website. This includes tracking user interactions, such as page views, clicks, and time spent on our website. We also use Google Analytics to track sales and conversion data. Google Analytics uses cookies to collect data, which may include information about your device and browsing behavior. To learn more about Google's privacy policy and data collection practices, please visit their website at https://policies.google.com/privacy.

      We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

      Please note that the data collected by these tools is anonymized and aggregated. We do not collect any personally identifiable information (PII) through these tools. However, if you do not want to be tracked by these tools, you can opt-out by disabling cookies in your browser settings.

      By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

    1. Disclosure of Personal Data
      We do not disclose personal data to third parties, except as required by law or as necessary to fulfill our services. We may disclose personal data to service providers who assist us in providing our services, including payment processors and email providers.

    2. Your Rights
      You have the right to access, update, and delete personal data we hold about you. You may also object to the processing of your personal data or request that we restrict the processing of your personal data. To exercise your rights, please contact us at info@wishesmadevisual.com.

    3. Changes to Privacy Policy
      We may update this privacy policy from time to time. We will notify customers of any material changes to this policy by email or by posting a notice on our website.

    4. Contact Us
      If you have any questions or concerns about our privacy policy, please contact us at info@wishesmadevisual.com.

    Thank you for choosing WishesMadeVisual!