FAQ

 

Frequently Asked Questions - Greeting Videos

Q: What if I selected Express Delivery?

A: If you opt for Express Delivery, your order will be prioritized ahead of others and completed within 2 days. Please note that we create each video individually, so we appreciate your patience. Please keep in mind that the day you place your order does not count as the first day.

Q: When can I expect to receive my order?

A: Our standard delivery time is 2-3 days. However, during peak order periods, delivery may be delayed by a few days. We can only handle a certain number of orders per day, so please give us a little extra time to fulfill your request. If you have any concerns, please wait a few days before reaching out to us.

Thank you for your understanding!

Q: I can't find my video!

A: Please check your email, including your spam folder. If you are still unable to locate your video, please contact us and we will assist you in locating it.

Q: How will I receive my video?

A: Your video will be delivered to you on email.

Q: What happens if I lose my video?

A: Don’t worry! We keep your video safely stored for up to one year after recording. Just reach out to us, and we’ll happily resend it to you!